20 April 2021

ERP E-commerce software implementation process

When planning to implement your ERP Microsoft Dynamics 365 Business Central / NAV to an e-commerce platform, it can lead to a lot of stress or uncertainty. Some questions you might have are: what is the project approach? What does the project process look like? When will my project go live? Let us take away your doubts and help you answer those questions.

Project approach

All of our integrations are set up as projects. The customer and ERP/Web partners are involved during the project. This makes it a team effort. Tinx-IT will always assign one or two implementation consultants depending on the project level. The projects will be overseen by one of our Sr. Project managers. We will use the Agile planning method to make the project as efficient and smooth as possible. This will help us work very flexibly and steer in another direction quickly when needed. Or to act quickly when we find some issues that were not discussed. The project will be going via a multiple of 2-weeks per sprint. This means that every project member/stakeholder will know how far we are at any given moment.

High-level project flow

To give you a preview of how a project flow will look like, we can show you a high-level project process flow that looks like the following:

  1. Tinx sends a quote to the customer based on the presales scope
  2. Customer signs quote
  3. Tinx project manager contacts key project users and sends project system requirements. It takes 2 to 6 weeks before the project starts.
  4. Project-start with 1 to 2 workshops to agree on scope in detail
  5. Tinx consultants implement the solution based on updated detailed scope
  6. After implementation, the customer receives training
  7. Start of extensive UAT
  8. Webshop integration goes live

First 2 weeks after go-live: hyper support through implementation consultant. After that period, the customer will be migrated to the Tinx Support Desk team.

Timelines before and during Tinx-IT projects

Under normal circumstances, our project managers usually have room for a new project within 4 to 6 weeks after the official order has been confirmed (signed). The expected time between project-start and go-live is usually 1 month for a simple project and 2 to 4 months for an advanced project. For more information, see project examples. We also offer the option to split the project into multiple phases with the first go-live of the mandatory requirements while adding the nice-to-haves in later phases.

If you have any questions feel free to contact us.