Frequently Asked Questions (FAQ)

We have listed all the answers to the most popular, frequently asked questions.
Is your question not answered? Reach out to us, and we will help you further!

What integration options does the Tinx E-commerce Connector offer?

In general, we are supporting the most important flows like: products, stock, customers, web orders, shipping information (track & trace), etc. This can differ per e-commerce platform. For a complete overview, download the features list.

Need help? Then please contact us.

What are the prices?

The required investment to use our solutions can be split into 2 parts:

  • software license(s)
  • implementation resources (consultancy)

Software Licenses
For licenses, we offer a subscription model:
Licenses for the main connectors start at €279,- a month, while the more high-end connectors are €449,- a month. A single license lets you connect one ERP company to one webshop. In terms of limitations: there are no limitations on the number of orders, the number of connected users, or the number of unique products. It’s just one monthly subscription per connection: a Business Central company linked to the webshop, no further catch.

Implementation
A project can sometimes take only a couple of days when the requirements are compact and straightforward. On other occasions, the integration needs are much larger and require a lengthier project. The required budget depends on the scope of the integration. A sales representative will help you to determine a proper scope based on your needs. Below are a couple of typical scenarios to be used as budgetary quotes/ballparks:

Ballpark project days integrations

(without customizations on either ERP or webshop):

  • 1 B2C online store, connected to 1 ERP company: light integration 4 to 6 project days
  • 1 B2C online store, connected to 1 ERP company: common integration 6 to 10 project days
  • 1 B2B online store, connected to 1 ERP company: light integration 10 to 12 project days
  • 1 B2B online store, connected to 1 ERP company: common integration 15 to 20 project days
  • Marketplaces without PIM, connected to 1 ERP company: 4 to 6 project days
  • Marketplaces with PIM, connected to 1 ERP company: 7 to 10 project days

Daily implementation rate: € 1.136,-

Note: The mentioned scenarios are examples of common projects and do not necessarily have to apply to your case. If you have very basic requirements, then it could potentially take less than 4 days. On the other hand, an advanced integration may require more than 20 days. If you want more information concerning prices, please contact one of our sales representatives.

How many licenses do I need?

To connect Business Central to a webshop, our connector needs to connect to the API of the webshop. With 1 connector license, you can link 1 webshop API to 1 Business Central administration. Depending on your specific wishes, more than 1 license may be required. For tailor-made advice, please contact us.

What happens if the connector is offline?

No panic! Our connector is rarely really “out”. Business Central and the webshop will continue to function as normal. Your customers can still view the products and place orders on the webshop. In the meantime, you can create a ticket via our support desk where you describe the problem, after which we will handle your ticket as soon as possible. Once the issue has been resolved, the connector will, in most cases, synchronize all data again.

Can I resolve issues myself?

As an integral part of every project, we train the end users before going live. After the training, you should be able to provide 1st line support yourself. If you do not yet feel completely comfortable in this area, you can contact our support desk, where you will be helped further.

Is it middleware and/or does the connector run externally?

Our solution runs 100% within Business Central as a validated Microsoft extension. All communication with the webshop takes place from this extension. No external servers are required, and all connector data is freely accessible within Business Central. In summary, it is not external and, therefore, not middleware.

Is your solution a black box interface?

The connector is an extension within Business Central and therefore behaves like standard Business Central functionality. This means you experience the same look and feel as you are used to within Business Central.

Can it handle multi-sales channel?

Yes, each of our connectors can control multiple e-commerce platforms simultaneously from 1 Business Central environment.

Is it suitable for B2C use?

Yes, all our connectors are suitable for both the B2C and the B2B market and can also be used side by side.
Do you want an example? Our client Puhdistamo focuses entirely on the B2C market. Read the Puhdistamo customer case. Read all our customer cases here.

Is it suitable for B2B use?

Yes, all our connectors are suitable for both the B2B and the B2C market and can also be used side by side.
Do you want an example? Our existing customer SKS uses the Tinx Magento Connector in combination with the Tinx Magento B2B Prices and Discounts and Tinx Magento Customer portal modules. Read the customer case of SKS here. Read all our customer cases here.

Can I connect 2 different e-commerce platforms at the same time?

Absolutely, this is definitely possible. Suppose you have a Shopify and WooCommerce webshop. Then you can link both webshops to Business Central, each with its own connector. The great thing is that there is no limit to the number of webshops you can connect to BC.

Can I link more than 1 BC administration at the same time with 1 or more webshops?

That is certainly possible. You can decide which BC administrations you want to link to 1 or more webshops. On the BC side, these can be different companies in 1 database, but they can also be different databases. In fact, there is no limit to this.

How does the API work?

All our connectors use the API that the relevant e-commerce platform offers. The e-commerce platform always provides the most up-to-date API with the latest possible functionality that our connectors then communicate with. In most cases, we don’t need to leverage Business Central’s API. Our connectors do not have their own API and therefore do not need to be maintained by us in-house. Don’t worry, the connectors themselves are maintained, so an up-to-date version is always available.

Since when is Tinx active?

Since day 1 (2008), our core business has been e-commerce connectors for Microsoft Dynamics 365 Business Central. We develop and maintain these connectors with an in-house development team. In addition to development, we implement the connectors for our customers through our delivery team. We specialize in e-commerce integration and serve customers and partners worldwide.

What is your project approach?

All our integrations are set up as projects. The customer and ERP/E-commerce partners are also involved, making it a team effort.

Tinx-IT will always assign 1 to 2 implementation consultants to your project.

Global project steps

  1. Tinx sends a quote to the customer based on the presales scope
  2. Customer signs quote
  3. Tinx Consultant contacts key project users and sends project system requirements
  4. < X number. from predetermined weeks to start of project >
  5. Project start with 1 to 2 workshops to agree the scope in detail
  6. Tinx Consultant(s) implement the solution based on updated detailed scope
  7. After implementation, key users receive training
  8. Test phase
  9. UAT (User Acceptance Test)
  10. Integration goes live
  11. First weeks after go-live: aftercare by Tinx Consultant
  12. After that period, the customer will be migrated to the Tinx Support Desk team
  13. Project evaluation

How many projects do you have completed?

In total, we have successfully completed more than 350 projects worldwide. From Magento to Shopify. From WooCommerce to Shopware and everything in between. We dare to say that we are integration experts and leaders in integrating Business Central with your favorite e-commerce platform.

How many customers do you have?

In total, we have served more than 300 customers worldwide. Click here for a selection of our customer cases.

In addition to web shops, can I also link to marketplaces?

This is certainly possible. In addition to our webshop connectors, we also offer integration to Amazon through our Amazon Connector. In addition, we support a wide range of marketplaces through our ChannelEngine Connector.

In addition to webshops, can I also link with POS?

This is certainly possible. With our Shopify Connector, in addition to connecting to your Shopify webshop, you can also connect to Shopify POS. Click here to learn more about the Shopify Connector.
We also offer direct integration with MplusKASSA via the MplusKASSA POS Connector.

Which ERP systems are supported?

Supported versions Microsoft Dynamics:

  • Microsoft Dynamics NAV 2016 (available on request)
  • Microsoft Dynamics NAV 2017 (available on request)
  • Microsoft Dynamics NAV 2018 (available on request)
  • Microsoft Dynamics Business Central On-premise V13 (available on request)
  • Microsoft Dynamics Business Central On-premise V14 and higher (extensions)
  • Microsoft Dynamics Business Central Cloud (SaaS)

Which e-commerce systems are supported?

Supported e-commerce platforms:

  • Magento 2.x (formerly Magento Open Source)
  • Adobe 2.x Commerce (formerly Magento Commerce)
  • Shopware Rise/Evolve
  • Shopware Beyond
  • WooCommerce
  • Shopify
  • Shopify Advanced
  • Shopify Plus
  • Shopify POS
  • Amazon
  • ChannelEngine
  • CloudSuite
  • MplusKASSA POS

Can I upgrade from NAV to BC (SaaS) with your connector?

This is certainly possible. Contact us to discuss the possibilities.

Is there a software roadmap available?

Absolutely, Tinx always looks at market developments and estimates what is needed. Click here for the software roadmap.

Are there release notes available?

Tinx attaches great importance to software that is up-to-date. We continuously innovate and improve the software so that our customers and partners can take full advantage of the Tinx E-commerce connectors.

Read more about the release notes of the Tinx E-commerce connector on the release notes page.

How do you keep the software up to date?

As a Microsoft Gold partner, we deliver at least one but often several releases to the Microsoft AppSource (appstore Microsoft) platform every quarter. This ensures that customers always have access to new connector releases that Microsoft has validated for Microsoft Dynamics 365 Business Central.

Does your solution also offer a PIM layer?

Absolutely, the Tinx Connector offers its own PIM layer in addition to BC, specifically aimed at webshop use.

Can your solution work with a separate PIM platform?

With the Tinx connectors, you can approach the PIM data in different ways. If you want to keep track of your PIM data in a separate PIM platform, this can function perfectly alongside the connector. In that case, we advise using the connector to send basic product data such as product name, product number and product price to the webshop. The PIM platform can then further enrich the data in the webshop.

Can you link with attributes, categories, translations etc. in BC?

The Tinx Connector is perfectly capable of reading BC’s standard product data. However, the available data in BC is usually quite limited and is therefore not ideal for webshop use. Optionally, the Tinx Connector offers its own and much more extensive PIM layer, specifically aimed for webshop use.

Can I schedule a demo to see the possibilities?

Of course, this is possible, on this page you will find the Tinx demo video that may answer all your questions. Would you like to schedule a live demo? Then please contact us.

What are your opening hours and address details?

View our contact page for opening hours and address details.