Technical terms and jargon in e-commerce and ERP

Welcome to our glossary for e-commerce and ERP!
We have compiled all the important terms and concepts (in alphabetic order) for you so that you always have the correct information at your fingertips.
Are you missing a specific term, or do you need further explanation? Please feel free to contact us. We are ready to assist you further!

3PL (third-party logistics)

Third-Party Logistics (3PL) refers to outsourcing logistics services to an external party. This involves outsourcing storage, transportation, distribution, and inventory management tasks to a third party specialising in logistics services. 3PL providers offer logistics solutions to businesses to move and manage their goods, allowing businesses to focus on their core activities. The services of a 3PL provider can include warehousing, transportation, customs clearance, and other logistics activities necessary to move goods from the production location to the end user.


Add-ons refer to additional features or capabilities that can be added to an existing product or service. These may be optional and are often offered as an additional feature that can be purchased alongside the main product or service. For example, an add-on for a software program may provide extra functionality not included in the standard version, while an add-on for a subscription service may provide additional features not included in the basic version.

Agile methodology (Scrum)

The Agile methodology is an approach in software development that focuses on flexibility, collaboration, and rapid iterative processes. It involves the development team working in short sprints, regularly delivering working software and gathering stakeholder feedback. Agile aims to respond quickly to changes, increase customer satisfaction, and provide valuable software solutions.

Alt tag

An Alt tag is an HTML attribute that adds descriptive text to an image on a website. This text is displayed when the image cannot be loaded and is also used by search engines to understand the content of the image. It is important to use Alt tags to improve the accessibility and SEO of your website.


Analytics is a term used to refer to the collection, analysis, and interpretation of data to gain insights into trends, patterns, and performance. Companies use analytics to make decisions, solve problems, and identify new opportunities. It can be applied to various departments within a company or organisation, such as marketing, finance, sales, and more.

API (Application Programming Interface)

API stands for Application Programming Interface. It is a set of definitions, protocols, and tools used to enable software applications to communicate with each other. An API is an interface between different software programs, allowing for data exchange and functionality sharing. In other words, an API enables developers to integrate their software with other applications and services, providing greater flexibility and interoperability.

API-First strategy

An API-First strategy means that when developing software, the API (Application Programming Interface) is designed and documented before the rest of the application is built. This ensures that the API is well-designed and documented and that other applications can easily use and share the application’s functionality and data. An API-First strategy is especially relevant in a time when more and more applications and systems need to be able to communicate and collaborate.


Attributes are characteristics that can be added to a product to provide more information. These can include color, size, material, weight, and so on. These attributes can improve search and filter functions on the website, making it easier for customers to find products that meet their specific needs. Attributes can also enrich product information and enhance the user experience on the website.


The back-end refers to the technology and functionality that exist on the server side of a web application or website. It includes the servers, databases, APIs, and application servers used to power the front-end of the application and process data. Data is stored, processed, and managed in the back end, and the application’s functionality is determined. It is the engine of the application that ensures everything runs smoothly and optimises the user experience.


B2B stands for Business-to-Business and is a term used to describe the relationship between two businesses. It refers to companies that sell products or services to other businesses rather than to consumers.


B2C stands for Business-to-Consumer and is a term used to describe the relationship between a business and individual consumers. It refers to businesses selling products or services directly to consumers rather than to other businesses.

Bundled products

Bundled products are products that are sold together as a package or bundle. The idea is to encourage customers to purchase multiple products at once by offering them a discount or more attractive price than if they were to buy the products separately. An example of bundled products would be a camera and a matching lens.


Categories on a webshop refer to the different groupings of products or services that are available for purchase on the website. These categories are typically organised by type, brand, function, or any other relevant classification, making it easier for customers to navigate and find what they are looking for. Examples of categories on a webshop could include clothing, electronics, home decor, outdoor gear, and so on. By providing clear and well-organized categories, webshops can improve the user experience and make customers more likely to find and purchase the needed products.

Click and Collect

Click and Collect is a term used to describe a purchasing method where customers can order and pay for products online and then pick them up in person at a physical store or pickup location. The click-and-collect process usually involves an online ordering process, a payment transaction, and a confirmation process where the customer receives a notification when the order is ready for pickup. This method is often used as a convenient and fast way to buy products while still allowing the customer to physically see the products before taking them home.


Cloud is a term used to refer to a network of remote servers connected via the internet, used for storing, managing, and processing data. Instead of companies and individuals having to purchase and maintain physical servers, they can now utilise cloud services, accessing storage, software applications, and other services via the internet. This provides users with flexibility, scalability, and convenience and can be cost-effective as there is no investment required in hardware and maintenance.

CMS (Content Management System)

CMS stands for Content Management System. This is a software application used to manage and publish digital content such as text, images, audio, and video on the Internet. With a CMS, users can easily create, edit, and publish content without the need for technical knowledge or writing code. A CMS can also include features such as user and access rights management, content workflow management, creation of search engine-friendly content, and more.

Code unit

A code unit is an object in Microsoft Dynamics NAV and Microsoft Dynamics 365 Business Central that allows developers to group and reuse code. It is used to define specific business logic, such as calculations, checks, and data manipulation, and can be called from other objects in the application. A code unit is a container object that does not contain a user interface and can be exported, imported, and reused in other applications.

Configurable products

Configurable products are products in an e-commerce system that the customer can configure. This means the customer can choose different options, such as color, size, style, and features, to customise the product to their needs. An example of a configurable product would be a custom laptop where the customer has the ability to adjust and configure the processor, memory, hard drive, and other features. By offering configurable products, e-commerce companies can provide customers more flexibility and personalisation, leading to higher conversions and customer satisfaction.


A connector is a software component that enables integration between two IT systems. It can act as a bridge between the systems to exchange data or synchronise functions and processes. For example, if a company has an e-commerce system and an ERP system, a connector can synchronise orders and inventory management between the systems. This way, information can be managed more efficiently and accurately without manual intervention. A connector can be customised to a business’s specific systems and needs and can help improve overall operational efficiency.

CRM (Customer Relationship Management)

CRM stands for Customer Relationship Management. It is a strategy businesses use to manage and optimise customer interactions to improve customer satisfaction and increase revenue. CRM often involves using software to collect, manage, and analyse customer data and their interactions with the company. Based on this data, businesses can make better decisions and align their marketing, sales, and customer service strategies to the needs and preferences of their customers.


Cross-selling is a sales strategy in which a seller offers products or services related to the product that the customer has already purchased or is interested in. Cross-selling aims to increase the average order value and generate additional revenue by encouraging customers to buy more than they originally intended. An example of cross-selling is offering matching accessories with a product, such as a case for a smartphone or a bag with an outfit.

CSS (Cascading Style Sheets)

CSS stands for “Cascading Style Sheets”. It is a markup language used to define the visual presentation of a web page. With CSS, designers and developers can manage and customise web pages’ style, appearance, and layout, such as fonts, colors, margins, spacing, backgrounds, and animations. Separating the content of a web page from its presentation allows for changing the design of a website without changing the content.

DNS (Domain Name System)

DNS stands for Domain Name System, which is a system for translating human-friendly domain names into machine-understandable IP addresses. For example, when you visit a website, your browser sends a DNS request to a DNS server to retrieve the corresponding IP address. This makes it possible to visit websites by simply entering the domain name instead of knowing and remembering the IP address.


E-commerce is the abbreviation for electronic commerce. This means that buying and selling products and services occur through the Internet. E-commerce includes all online transactions, such as buying clothes from an online store, ordering groceries online, or booking a hotel room through a website.

E-commerce platform

An e-commerce platform is a software solution used to enable online commerce. It allows businesses to create and manage a web store, sell products and services, accept payments, perform inventory management, and more. An e-commerce platform provides the necessary tools and functionalities to run a successful online business.

E-commerce product title

An e-commerce product title is the name of a product displayed on an online store’s web page. It is the primary means of identifying and describing the product. A good e-commerce title should be clear and accurate and include the product’s main feature to attract potential customers and help them find the product they are looking for.


An e-marketplace is an online platform where multiple sellers can offer their products to consumers. It is similar to an online marketplace where different stores sell their products. You can think about the following:

  • Amazon
  • eBay
  • Zalando
  • Marktplaats

EOL (End of life)

EOL stands for “End-of-Life.” This term is commonly used in the context of technology and refers to the end of a product’s life cycle, where it is no longer supported or sold by the manufacturer. This means no updates or fixes will be available, and the product will no longer be produced or sold. Users are often advised to switch to a newer version or alternative product.

ERP (Enterprise Resource Planning)

ERP stands for Enterprise Resource Planning. It is a software system that helps businesses manage and automate their business processes. It integrates various aspects of an organisation, such as finance, inventory management, production, procurement, and sales, into a single system to streamline business processes and improve efficiency.


In e-commerce and ERP, extensions or modules are software components that add functionality to an existing application. In e-commerce, it may include extensions for payment gateways, shipping methods, marketing, and product management. In ERP, it may include extensions for financial accounting, inventory management, and production management. The use of extensions enables businesses to expand the functionality of an existing application without requiring modifications to the core code of the application. This allows companies to more easily meet the specific needs of their business processes and customise their applications to the market’s growing demand.


The front-end refers to the technology and functionality located on the user-facing side of a web application or website. It includes the HTML, CSS, and JavaScript used to determine the visual presentation and interaction of the application. The front-end is what the user sees and experiences when using the application. It includes the user interface, design and layout of the application, as well as the user’s interactions and animations with the application. In contrast to the back-end, which focuses on data processing and storage, the front end is focused on creating an engaging user experience.


In a self-directed team, a gatekeeper is a person who is responsible for controlling access to specific resources, information, or decision-making. They act as a porter, managing the flow of information and decisions within the team. A gatekeeper can, for example, determine which external communication reaches the team, which data is available to team members, or which decisions need to be presented to the team for approval. The goal of a gatekeeper is to protect the interests of the team, ensure efficiency, and ensure that the correct information and decisions are shared at the right time.


GraphQL is an API query language developed by Facebook. It enables developers to request the necessary data precisely, avoiding unnecessary data transfer. With GraphQL, developers can construct complex queries and efficiently execute them on the server, improving performance. It is becoming increasingly popular as an alternative to traditional REST APIs.

Grouped products

Grouped products are sold together as a package because they belong together or complement each other. For example, a computer, monitor, and keyboard can be sold as a grouped product because they are all necessary to use the computer.


Headless literally means “without a head”, and in software development refers to an architecture in which the presentation layer (the “head”) of an application is separated from its back-end functionality. This means that the back end of the application can be used to manage and process data, while a different application can control the presentation layer. For example, a headless e-commerce platform can manage product and customer data, while a different application handles the front end, such as a mobile app or website. Headless architectures are popular due to their flexibility and scalability.


Hosting refers to the service of housing a website or web application on a server that is accessible via the Internet. It allows users to make their website or application available to the public and ensures it is accessible 24/7 via the internet. Hosting is an essential part of bringing a website or application online and plays a critical role in determining its performance, security, and reliability.

HTML (Hypertext Markup Language)

HTML stands for Hypertext Markup Language. It is a programming language used to structure and present content on the internet. With HTML, developers can create web pages and integrate content such as text, images, audio, and video. It works through the use of tags and attributes to structure and formats the content. HTML is one of the fundamental languages of the internet and is essential for creating websites and web applications.


An HTTP response is a message that a web server sends to a client in response to a request sent by the client. It contains information about the status of the request and the data returned by the server, such as HTML pages, images, videos, etc. The HTTP response also includes information about the HTTP version used, the status code (such as 200 OK, 404 Not Found, etc.), and any relevant headers for the received data. The client can use the HTTP response to interpret the received data and take appropriate actions, such as displaying a web page or executing a script.

Hybrid strategy

A hybrid strategy combines two or more different approaches or technologies to provide a solution that combines the benefits of each. This could mean, for example, that a company has both a physical and an online presence or uses a combination of cloud-based and on-premises solutions to achieve the best results. A hybrid strategy can offer flexibility and enable adaptation to different situations and circumstances.


Hypermaintenance is a term used to describe a maintenance strategy that emphasises preventing failures rather than reacting to them. This involves performing maintenance more frequently than strictly necessary to keep equipment or systems in good condition. Through preventive maintenance, problems can be detected and resolved before they lead to expensive repairs or downtime. Hypermaintenance may also lead to higher costs due to the extra maintenance performed, but it can improve the overall reliability of equipment and systems.


An interface refers to the way different systems communicate with each other. It is essentially a common language used to exchange data and instructions between different systems or parts of a system. By using an interface, various components can work together without the internal details of each component being known to the other components. This makes it possible to design and maintain systems modularly, which benefits the flexibility and scalability of the software.

IoT (Internet of Things)

IoT stands for ‘Internet of Things’, which refers to the technology of devices that can communicate with each other over the internet and exchange data. These devices range from simple sensors to complex machinery and are often used to automate and improve processes.


JavaScript is a programming language primarily used to create interactive web pages and applications. It is used on the client side of a web application to add dynamic effects and functionality, such as form validation, responding to user interactions, and manipulating the content of web pages. JavaScript can also be used on the server side using specialised platforms. It is one of the most popular programming languages in the world and is supported by all modern web browsers.


JSON stands for ‘JavaScript Object Notation’ and is a standardised file format for exchanging data between systems. It is a lightweight and easy-to-read format widely used in web applications and mobile apps to exchange data between different systems and platforms.


A kick-off concerning a project refers to the project’s official start. It is a meeting where the project team, stakeholders, and involved parties come together to launch the project. During the kick-off, the project’s objectives, scope, timeline, and expectations are discussed. It is an opportunity to align all stakeholders, promote communication, and establish a shared understanding of the project. The kick-off marks the beginning of the project and sets the tone for further execution and collaboration.

Long product description

A long product description for online products is a more detailed description of the product than a short description. It often provides more specific information about the product, such as specifications, materials, dimensions, and features. This helps customers make an informed decision about purchasing the product and provides more insight into what they can expect from the product.


MACH-architecture is an abbreviation that stands for Microservices, APIs, Cloud, and Headless. It is a modern architecture for designing digital platforms and applications. The MACH architecture utilises loosely coupled microservices that communicate via APIs and are hosted in the cloud. The headless design means that the front end (user interface) and back end (data and logic) are separated and can be developed and updated independently. This provides more flexibility, scalability, and faster time to market for digital products and services.


Metadata is information that describes and provides context to other data. It is used, for example, to categorise and label information on websites, describe digital images, and tag and index files for easy search queries.


A merchant is a seller, often used in the context of e-commerce. This is typically an individual or a company that sells products or services to customers.

Multiple languages

Offering multiple languages on an e-commerce website means the website’s content is available in different languages. This allows customers who prefer a language other than the website’s default language to understand the content and navigate easily. It can help increase the reach and sales of the business by lowering the barrier for non-English speaking customers and enabling them to shop easily on the website.

Meta description

A meta description is a short summary of a web page’s content displayed in search engine results. It is an HTML element that contains information about the page’s title, content, and purpose. The meta description helps search engine users decide whether they want to click on a link and visit the page. It is essential to have a relevant and attractive meta description to increase traffic to your website.

Meta title

A meta title is the title of a webpage that appears in search engine results. It is an HTML element that contains information about the content and purpose of the page. The meta title helps search engine users understand what the page is about before they visit it. It is important to have a clear and accurate meta title to increase the relevance of your page for search queries.


Microservices (or microservices architecture) is a software architecture that consists of small, independent services that work together to form a complete application. Each service has a specific task or function and communicates with other services via APIs. Microservices make scaling, maintaining, and upgrading applications easier because each service can be developed and deployed independently. This can also increase an organisation’s flexibility and agility.

Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a business software package from Microsoft designed for small and medium-sized businesses. It provides functionality for financial accounting, inventory management, manufacturing, purchasing and sales and can be customised and extended using a development environment. It is designed to automate and optimise business processes. It offers integration capabilities with other Microsoft products, such as Office 365 and Power BI. Business Central is a cloud-based solution. It provides a more flexible and scalable way of implementing and using than its predecessor, Microsoft Dynamics NAV.

Microsoft Dynamics NAV

Microsoft Dynamics NAV is a business software package from Microsoft designed for small and medium-sized businesses. It provides functionality for financial accounting, inventory management, manufacturing, purchasing and sales and can be customised and extended using a development environment. It is designed to automate and optimise business processes and offers integration capabilities with other Microsoft products, such as Office 365 and Power BI. In 2018, the name was changed to Microsoft Dynamics 365 Business Central.


Multi-sales-channel refers to using various sales channels to offer products or services to customers. This can include using a web store, a physical store, social media, or marketplaces like Amazon and eBay. Businesses can reach a larger audience and increase their sales opportunities by utilising multiple sales channels. However, it does require good inventory management and price coordination across the different channels.


Omnichannel means that a company uses different channels to communicate with customers and make sales, with these channels seamlessly integrated. This means that customers have a consistent and personalised experience, regardless of the channel they use, whether it’s a physical store, an online store, or a mobile app. Omnichannel experiences aim to increase customer satisfaction and strengthen customer loyalty through a holistic and integrated approach to sales and marketing.


On-premise refers to software or hardware installed and running on an organisation’s local computer systems instead of external servers or cloud-based solutions. This means that the organisation is responsible for maintaining and securing the systems and that access may be limited to the physical locations where the systems are installed. On-premise solutions may be suitable for organisations that require complete control over their systems and data but often come with higher costs and less flexibility than cloud-based solutions.


Open-source refers to the availability of e-commerce software that has been openly made available for developers to use and modify. This means the software’s source code is accessible and can be freely distributed and modified. Open-source e-commerce solutions such as Magento and WooCommerce are popular for their flexibility, scalability, and adaptability. This makes it easier and cheaper for businesses to set up and customise their online stores to their specific needs.


Performance in a webshop refers to the speed and efficiency with which the website responds to user interactions, such as loading pages and processing orders. Good performance is crucial for a successful webshop, directly affecting the user experience and conversion rate. A slow webshop can lead to user frustration and loss of potential customers. Therefore, it is essential to regularly monitor and optimise the performance of the webshop, for example, by minimising load time and reducing the number of server requests.

PIM (Product Information Management)

PIM (Product Information Management) stands for Product Information Management. It is a system for centrally managing and organising product information, such as specifications, images, prices, and stocks. PIM is beneficial for businesses that offer a large number of products through multiple channels, such as a webshop and physical stores. Companies can use a PIM system to manage their product information more efficiently and distribute it to various sales channels. This leads to better, more consistent product information and improved customer experience.

POS (Point of Sale)

POS stands for Point of Sale. It refers to the location where the sales transaction occurs, such as the cash register in a physical store. The POS system is the hardware and software solution that processes transactions, performs inventory management, and enables reporting. It can also provide functions such as customer management, discount promotions, and integration with other systems such as a webshop. Using a POS system improves the efficiency and accuracy of the sales process.

Privacy policy

A privacy policy is a document that describes how an organisation handles the personal data of its customers, website visitors, or other stakeholders. It explains what data is collected, why it is collected, how it is used, whom it is shared with, and how it is protected. It is an important document because it obligates companies to be transparent about their privacy practices and to respect the privacy rights of stakeholders. In many countries, companies are legally required to have a privacy policy and to make it available to stakeholders.

Product linking

Product linking means linking products together based on their characteristics or relationships. This can be done, for example, to stimulate cross-selling or upselling, where additional products are recommended based on the customer’s interests or purchase history. It can also be used for product recommendations based on related products or similar products. Product linking stimulates sales by helping customers find relevant products and encouraging them to buy more.

Product structure

Product structure refers to how products are structured and organised within an e-commerce platform or product information management system (PIM). This includes the hierarchy of categories, subcategories, and products and how they are organised and classified. A good product structure provides a better customer user experience and a more organised and efficient product management for sellers. It can also help stimulate cross-selling and upselling by making finding and promoting related products easier.

Product features

Product features are specific characteristics or qualities that define a product. This includes, for example, the product’s dimensions, color, material, weight, features, and specifications. Product features are important for describing and classifying products and are often used to help customers find the right product that meets their needs. They are also crucial for managing product information and comparing and distinguishing products within an e-commerce platform or product information management system (PIM).

Product label

A product label describes a particular category, subcategory, promotion, or action to which the product belongs. Product labels are often used in e-commerce to help customers find the right product and to stimulate sales by labelling products that are, for example, new, on sale, or popular.

PSP (Payment Service Provider)

A PSP, also known as a Payment Service Provider or payment platform, is an online platform used to process payments between buyers and sellers. The platform usually offers various payment methods, such as credit cards, iDEAL, PayPal, etc., and ensures that transactions are processed safely and quickly. Webshops and other online businesses often use payment platforms to receive and handle customer payments. Some payment platforms also offer features for invoicing, subscriptions, and recurring payments.


Queries are instructions used to retrieve data from a database or other type of information source. In software development, queries are often used to retrieve specific information from a database to process or present it. Therefore, queries are an important part of obtaining information from a database.


If a customer is unsatisfied with a purchase or if there is an erroneous payment, an e-commerce company can offer a refund. This means that the company will refund the money to the customer. E-commerce companies need to have a clear refund policy so that customers have confidence in buying from the company and prevent potential disputes. As a customer, it is good to know what a company’s refund policy is before purchasing to know what to expect if you are unsatisfied with your purchase.

Responsive web design

Responsive web design is a way of designing a website where the layout and content automatically adjust to the screen size it is being viewed on. This makes the website easily readable and usable on different devices, such as smartphones, tablets, and desktop computers. This provides a better user experience and makes the website more accessible to a broader audience.


REST API stands for “Representational State Transfer Application Programming Interface”. It is an API that uses add-ons to exchange data between systems. A REST API allows a client to access the resources of a server through a uniform and standardised interface. When using a REST API, requests are sent to the server, which sends a response back in a structured format such as JSON or XML. REST APIs are flexible, scalable, and widely used in web and mobile applications.


Retail refers to selling products to consumers, usually through physical stores or online stores. The sector focuses on offering products to individual customers for personal use and not resale. It includes various aspects such as marketing, sales, merchandising (product presentation), and customer service.


Returns refer to the products that customers send back to the seller for various reasons, such as defects, the wrong size, and the wrong color. The return process involves collecting, inspecting, and processing returned products to offer the customer a refund or replacement. An efficient return policy is important for customer satisfaction and can positively impact a company’s sales and reputation.

Rich snippet

Rich snippets are search results that show more information than the standard title, description, and URL. They provide additional context about a web page, such as reviews, prices, stocks, and much more. Rich snippets are used to make search results more attractive and informative for users and can also help improve the visibility of a website in search engines.

SaaS (Software as a Service)

SaaS stands for “Software as a Service.” This means that software is offered as a service, with the user accessing the software online. Instead of buying and installing the software on their own computer, users typically pay a monthly subscription to access the software hosted on the provider’s servers. SaaS is becoming increasingly popular due to benefits such as lower costs, flexibility, and scalability.

SCM (Supply Chain Management)

SCM stands for Supply Chain Management. This refers to the management of the processes involved in producing and delivering products and services. SCM encompasses all activities from planning and purchasing raw materials to delivering the end product to the customer, including transportation, storage, and inventory management. An effective SCM system ensures a seamless flow of products and information between all parties involved in the supply chain.


“Scope” is a term used to indicate the delimitation or scope of a project or activity. It indicates what does and does not fall within the boundaries of the project or activity. Defining the scope is important because it helps clarify the project’s objectives and ensure that no unnecessary activities are undertaken.

SEA (Search Engine Advertising)

SEA stands for Search Engine Advertising, which means it is a form of online advertising where ads are displayed on search engines such as Google and Bing. Advertisers can create paid ads and display them when users enter specific keywords into the search bar. SEA is an effective way to generate more traffic to a website and increase visibility.

SEO (Search Engine Optimization)

SEO stands for Search Engine Optimization. It is a collection of techniques used to improve the visibility of a website or webpage in the organic (unpaid) search results of search engines. The goal of SEO is to generate more traffic to a website by ranking higher in the search results of search engines such as Google and Bing.

Short product description

In online products, a short description refers to a brief description of the product, usually consisting of a few sentences or bullet points. It highlights the key features or benefits of the product, allowing the potential buyer to quickly get an idea of what the product entails without having to read the full product description. An excellent short description can help spark the customer’s interest and encourage them to click further and view more information.

SLA (Service Level Agreement)

SLA stands for Service Level Agreement and is an agreement between a service provider and a customer outlining the services and agreements about them. It is an essential tool to ensure service quality and clarify both parties’ expectations. An SLA may include agreements about service availability, response times during outages, support, and maintenance.


A snippet is a brief summary of the content of a web page displayed in a search engine’s search results. It usually contains the title, URL, and a short description of the page’s content and helps users decide whether to visit the page.


A sprint is a term used in the Agile software development methodology. It is a short, time-bound period during which a certain amount of work is executed and delivered. Usually, a sprint lasts between 1 and 4 weeks. At the end of each sprint, the team and, potentially, the client provide and evaluate a working piece of software. Based on this feedback, the plan for the next sprint is adjusted.

SQL Server Database

A SQL Server Database is a relational database offered by Microsoft. It allows users to store and manage data using Structured Query Language (SQL). SQL Server is designed to handle large amounts of data and offers security, backup and recovery features, and automated tasks for database administrators. It is commonly used by businesses and organisations to manage their data and perform analyses.

SSL Certificate

SSL stands for “Secure Sockets Layer.” An SSL certificate is a security certificate used to secure the connection between a website and the user’s browser. The certificate ensures that all data sent between the website and the browser is encrypted and protected from unauthorised access. This ensures the privacy and security of the user, allowing them to perform online transactions confidently.

Structured data

Structured data, also known as structured information, is data that is structured in a specific format, making it easy for search engines such as Google or Bing to understand and interpret. This structured data can help improve search results and show more relevant information to users performing searches. By using structured data, search engines can better understand what is on a webpage, including information about products, services, events, and other data categories.

Subscription-based e-commerce model

A subscription-based e-commerce model is a business model in which customers make regular recurring payments to access a particular service or product. Rather than a one-time purchase, customers typically pay periodically (e.g., monthly or annually) to access the service or product. This subscription model is often used in e-commerce for services such as streaming services, software-as-a-service (SaaS), and memberships. You can think about products such as meal kits, beauty products, software licenses, and online training. It provides customers with the convenience of automatic delivery and can provide businesses with a regular and predictable revenue stream.


Tags are labels used to categorise and organise information. In e-commerce, tags are often used to categorise products and label them with relevant search keywords and characteristics, making them easy to find for customers searching for specific products. For example, tags can categorise products based on color, size, brand, or other relevant characteristics. Tags can be added to product descriptions and images, as well as to blog posts and other content on an e-commerce website.

Tracking code

A tracking code is a unique code used to track a package or shipment during the shipping process. The carrier typically generates this code and is linked to a specific shipment. Shippers and recipients can use the tracking code to check the shipment’s location and status through the carrier’s website or app.

Two-factor authentication / Two-steps verification

Two-factor authentication (2FA) or two-step verification is a security process in which a user must go through two different verification methods to access an account. This increases security because a hacker needs an additional authentication method and a password to access the account. For example, the additional authentication method can be a code sent via an app on the user’s smartphone.

UAT (User Acceptance Testing)

UAT (User Acceptance Testing) is a testing phase in the software development process where end users test the software or system to verify if it meets the requirements and is suitable for acceptance and use. During UAT, realistic user scenarios are executed to check if the software functions correctly, is user-friendly, and meets the users’ expectations. UAT is intended to identify any deficiencies or issues before the software is put into production so that any necessary adjustments can be made to ensure successful user acceptance.


An update is a modification or improvement to a program, software, app, or operating system that improves performance, adds new features, or resolves security issues.


An upgrade means improving or increasing the functionality, performance, or quality of a product, software, or system. This can be done, for example, by adding new features or upgrading the hardware or software to a more recent version. The goal of an upgrade is often to improve the user experience and increase efficiency.


Up-selling is a sales strategy that refers to offering a more expensive version of the product that the customer has already chosen to buy. This can be done, for example, by providing additional features, upgrades, or add-ons. The goal of an up-sell is to ultimately offer the customer more and get them to spend more than they originally intended.

Units of Measure

Units of measure in an Enterprise Resource Planning (ERP) system are the units of measurement used to record and manage the sale of products. This can include pieces, boxes, pallets, or grams, depending on the type of product and industry in which the company operates. Using a uniform sales unit for managing inventory, determining prices, and tracking product sales is important. Using sales units in an ERP system makes it possible to record and analyse sales data for different products in a structured and consistent way.


A web server is a computer program that receives requests from web browsers and responds by sending back web pages and other internet resources. It is the central point of most web-based systems, including websites, web applications, and web services.


A webshop is an online store where products or services can be bought and sold. It is a website where consumers or businesses can search for products, view and order, pay for, and potentially return them. An online shop is, therefore, a form of e-commerce and often offers a wide range of products and services.

Whitelisting IP addresses

Whitelisting, in relation to IP addresses, means explicitly allowing specific IP addresses to access a system, network, or service. This means that only the IP addresses listed on the whitelist are authorized to connect to the respective resource. Other IP addresses that are not on the whitelist are blocked and cannot gain access. Whitelisting is commonly used as a security measure to allow only trusted IP addresses and prevent unauthorized access.


XML stands for eXtensible Markup Language. It is a language for storing and exchanging data between different computer systems. XML is a structured way to encode information in plain text, making it readable by humans and computers. It is often used for exchanging data between different systems and applications, such as web services and databases.

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